I am sorry for the inconvenience we’ve caused you. We know this “requirement” is a hassle for our customers and we are working to get it removed. For now, please allow me the chance to explain why this feature was started.

When we first started allowing folks to order from outside of our restaurant, only faxes were used. The fax machines in all our restaurants are in the back of house and usually in the office where our staff should not be spending their time, especially during busy periods. So, we asked customers to call us after their order was faxed so we knew to go retrieve the order from the office. Also the fax technology created issues with transmitting and receiving orders and the follow up call alerted us to a problem if the order was not on the fax machine as it should have been. The call also gave our staff (and it still does) the opportunity to ask questions about the order so we know we’re preparing the food correctly. I hope this makes sense.

Now, with online ordering, the orders are transmitted straight into the POS and the orders are clearly printed out. This minimalizes the troubles we had in the past with having to interpret handwriting and special requests. Now, we’re hoping the confirmation call for orders placed online can be eliminated and are testing it in some of our busiest restaurants to see what affect it has.

We appreciate your patience thus far and thank you for sharing your thoughts with us.

Sincerely,