Search and Destroy
Friday, January 23rd, 2009[I already got the gizzmo boiling at this entity. Yeah Hothead! -- see below] I was shopping for a few new pieces in a line of German ski clothing I like. I like their streetwear; don’t need their $900 jackets. Yeah… kjus. You know it. Anyway, here are the mundane steps that I had to take to [...]
Are your channels of communication clear?
Wednesday, January 7th, 2009I had a complaint to my very local Albertson’s. The store is old, tired, dirty, leaky and in this case the fine print on their coupon wasn’t clear. I contacted the toll free number (I hate toll free numbers) at Albertson’s HQ in Idaho. In the LA market, 3/5 Albertson’s I go to are in [...]
The new economy will bring about death for mediocrity and birth for innovation
Tuesday, December 9th, 2008That’s a good thing. Something the HH has wished for. Now, businesses and their half-baked, live on a shoestring and deliver bad service business models — will die. I sort of feel bad for the employees that are working for companies like this, but then I don’t. As someone that’s worked alongside mediocre business owners, [...]