The new economy will bring about death for mediocrity and birth for innovation
Tuesday, December 9th, 2008That’s a good thing. Something the HH has wished for. Now, businesses and their half-baked, live on a shoestring and deliver bad service business models — will die.
I sort of feel bad for the employees that are working for companies like this, but then I don’t. As someone that’s worked alongside mediocre business owners, I [...]
Unfortunately is a bad word
Tuesday, September 23rd, 2008When you’ve got bad news, the best way to keep your audience interested is not to condescend or minimize the pain that they might be feeling after your delivery of that news.
Bankers love the phrase “unfortunately”. If anything goes wrong, isn’t going to go your way, they say something so stupid — [...]
What makes you different?
Wednesday, April 23rd, 2008I often ask myself why Robeks is different than Jamba and why Peet’s is different from Starbucks. But, in the service sector it’s often harder to figure out.
What comes to mind is that what makes a Ritz Carlton better than a Sheraton is ultimately the lengths one will go to make an experience that [...]

